Holiday Shipping Deadlines
(US Deliveries)

USPS
Dec 20 - First Class Mai
Dec 21 - Priority Mail
Dec 23 - Priority Mail Express

UPS
Dec 16 - UPS Ground
Dec 19 - UPS 3 Day Select
Dec 21 - UPS 2nd Day Air
Dec 22 - UPS Next Day Air

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Security and Privacy

Security

Thank you for visiting Theratape.com We are committed to your online safety while visiting our site. The following information explains how we protect both your privacy and your security while you browse or purchase.

How We Protect Your Credit Card Information

All payment-related pages on the site utilize Extended Validation (EV) SSL encryption, the highest level of security available. When you reach our checkout page, notice how the address bar at the top of your browser turns green and an "s" is added to the "http" in our url. This means that when you pay for a purchase on this website, your payment information is encrypted and then immediately transmitted directly to the payment processor using Secure Sockets Layer (SSL) technology. SSL technology is designed to prevent anyone other than the payment processor from viewing or capturing your information. At no time do we or our employees have access to your credit card information other than the type of card used and the last 4 digits of the card number. If you provide your credit card information to us while placing a phone order, we enter the information directly into our encrypted payment page and do not store it in any other manner.

If you click on the GeoTrust seal at the bottom of any page on the site, a window will open confirming our business identity and verifying our use of EV SSL security practices.

Site Security

We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification or disclosure of any personally identifiable information we control. We also require any third parties to whom we may transfer such information to take comparable steps to protect that security. We employ all industry-recommended technology to protect the security of our site. However, even with the best technology, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

Privacy

As part of our commitment to protecting your privacy, Theratape agrees to (1) never share any of your personally indentifiable information with other marketers; and (2) honor your requests not to receive mail, telephone or other solicitations. This policy tells you how we use and protect any information you provide while on our site, as well as your choices for correcting or opting out of our use of your information. Any personally identifiable information you provide will only be used in accordance with this privacy statement.

The Information We Collect

When you visit Theratape.com, we collect information in three ways:

1. When You Give it to Us via the Website, Phone, Fax or Email
We collect personally identifiable information such as your name, address, email address and/or phone number only when you provide it to us via phone, fax or email or submit it directly on this site. This information is used to fulfull your specific requests such as ordering products, requesting information or subscribing to our newsletter. We also maintain a record of all product purchases.

2. Session Cookies Collected Automatically by our System
While you are visiting our site, our system collects anonymous data through the use of cookies (small text files sent to your computer). Although the information we receive from cookies cannot personally identify you, it can make your experience on our site more efficient and enjoyable. Session cookies allow you to do things like add items to the shopping cart and move from page to page without having to login repeatedly. These cookies do not collect any identifiable information from your computer and are automatically deleted shortly after you end your browser session.See

3. Anonymous Navigational Information Collected for Analytical Purposes
Our system also uses cookies to collect non-identifiable information about your computer and your visits to this website. This information is aggregated and used to help us improve the website to best meet the needs of our customers.This information may include:

  • Internet Protocol ("IP") address used to connect your computer to the internet
  • Computer, device and connection information, such as browser type and version, operating system, mobile platform and type of device
  • Uniform Resource Locator ("URL") click stream data, including date and time of visits, referring and exit URL's, search terms you used and pages you visited or searched for on the site

For more information about cookies and the complete list of cookies we collect see More About Cookies and The Cookies we Collect below.

What we do with the Information we Gather

We may use your personally-identifiable information in the following ways:

  • Processing, confirming and tracking your orders
  • Responding to your requests for information or assistance
  • Sending you our newsletters or occasional other information about new products, services or offers
  • Internal record keeping

Some of our operations such as payment processing, shipping and newsletter distribution, utilize outside service providers. We share necessary personal information with these providers to allow these services to be performed in the most efficient and secure manner. These companies have access to your personal information on a confidential basis and only to the extent necessary to perform their functions. In no event will we authorize these companies to use your personal information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers have policies in place stating that they will not use your personal information for any purpose other than shipping your orders.

Editing, Updating, Correcting and Deleting Information About You

We want to communicate with you only if you want to hear from us. All of the electronic newsletters or marketing emails we send have an Unsubscribe link at the bottom. Clicking that link will allow you to opt out of receiving electronic communications from us. You may also contact us directly via email or mail with requests to not receive further communications. 

If you are a registered customer with our site and wish to update or correct your email address, mailing address or other contact information, you can do this is in the dashboard of your account when logged in. If you are not registered on our site and need to change your communication preferences with us,  please contact us by email, mail or phone.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each website in question.

More About Cookies

Cookies are small files that ask permission to be placed on your computer's hard drive. They are used to help you navigate websites efficiently and perform certain functions. Unless you have cookies disabled on your computer, it will automatically accept these cookies when you visit a website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can choose to decline them by modifying the settings in your browser. Due to their core role of enhancing/enabling usability or site processes, however, disabling cookies may prevent you from using certain aspects of the site. The table below lists the cookies we collect and what information they store.

List of Cookies we Collect

Cookie Name Cookie Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
 CUSTOMER_INFO  An encrypted version of the customer group you belong to.
 CUSTOMER_SEGMENT_IDS  Stores the Customer Segment ID
 EXTERNAL_NO_CACHE  A flag, which indicates whether caching is disabled or not.
 FRONTEND  You sesssion ID on the server.
 GUEST-VIEW  Allows guests to edit their orders.
 LAST_CATEGORY  The last category you visited.
 LAST_PRODUCT  The most recent product you have viewed.
 NEWMESSAGE  Indicates whether a new message has been received.
 NO_CACHE  Indicates whether it is allowed to use cache.
 PERSISTENT_SHOPPING_CART  A link to information about your cart and viewing history if you have asked the site.
 POLL  The ID of any polls you have recently voted in.
 POLLN  Information on what polls you have voted on.
 RECENTLYCOMPARED  The items that you have recently compared.
 STF  Information on products you have emailed to friends.
 STORE  The store view or language you have selected.
 USER_ALLOWED_SAVE_COOKIE  Indicates whether a customer allowed to use cookies.
 VIEWED_PRODUCT_IDS  The products that you have recently viewed.
 WISHLIST  An encrypted list of products added to your Wishlist.
 WISHLIST_CNT  The number of items in your Wishlist.
   These web analytics cookies, provided by Google Inc., are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
   These cookies, provided by Clearspring Technologies, Inc., are used in conjunction with the AddThis Button to enable you to share our content through email, social networking sites, blogs and more.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.

Updated 06/2014

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